Customer service

Giving customers a great service is at the heart of everything we do.

You can expect an excellent service from us no matter if it’s face to face, on our website, through our Facebook page, by post or over the phone.

Our fully-trained and professional staff are here to help you.

How do I get in touch about customer services?

You can:

  • talk to your housing officer
  • report it on My WLHP. Don't have an account yet? Sign up for My WLHP. It's safe and secure, and it only takes a few minutes.
  • visit us at 62 North Bridge Street, Bathgate, EH48 4PP
  • email us at
  • call us on 01506 416 438
  • For more information about how we deal with complaints, click on Compliments and Complaints.