Get WinterReady

Stay warm and cosy in your home during the cold weather.

WinterReady logo

WLHP is helping vulnerable tenants stay warm and safe during the cold weather.

Winter home checks for tenants make sure homes are in good condition. A plumber will pop round to check the heating is working properly, pipes are protected, the house has draught proofing, radiator reflectors have been fitted and that the water can be turned off in an emergency.

Remember to make sure you’ve had your annual gas service to ensure your heating is working properly.

You can report repairs online using our online form or by using My WLHP online services. Remember, you can also call us on 01506 416 438 and we’ll get a plumber to visit as soon as possible.

Tips to beat the chill
 

  • have regular hot drinks and at least one hot meal a day
  • wear several light layers of warm clothes to keep heat in
  • keep active and wrap up warm if you go outside
  • draw your curtains at dusk and keep doors closed to block out draughts
  • keep your living room at around 18–21°C (64–70°F) to keep warm
  • check dripping taps and overflows to prevent waste pipes freezing and flooding
  • have your annual gas service to keep your heating system working well
  • if you’re not going to be at home for a couple of days, set your heating to come on for a couple of hours a day – and leave a key with a friend or neighbour.

Frozen or burst pipes
 

If you do have frozen or burst pipes, turn off your close or house mains water supply, if you can. Then tell your neighbours the water supply has been turned off.

You can book your repairs appointment with a My WLHP account at a time and place that suits you or call us on 01506 416 438.

Don't have an account yet? 
Sign up for My WLHP. It's safe and secure, and it only takes a few minutes.

Already have an account? 
Login securely to My WLHP to book or change your appointment.

Fuel advice
 

Don’t pay too much for your electricity and gas. Our fuel advisors help tenants of all ages find the lowest energy rates. Advisors can also arrange low-cost repayments if you have fallen behind with payments – or, in some cases, get debts written off.

Request a visit from a fuel advisor using our online form, using your My WLHP online account, by speaking to your housing officer or by calling us on 01506 416 438.

Don't have an account yet? 
Sign up for My WLHP. It's safe and secure, and it only takes a few minutes.

Already have an account? 
Login securely to My WLHP to book or change your appointment.