Performance

We aim to deliver excellent services – and we set targets to measure how we’re doing.

The Scottish Housing Regulator expects all social landlords, including WLHP, to perform well and monitors what we do.

The Scottish Social Housing Charter sets the standards and outcomes that all social landlords should aim to achieve when performing their housing activities.

We report each year on our performance against these standards and outcomes. This is called the Annual Return on the Charter.

Here are our latest performance figures: 

  • Percentage of tenants satisfied with the overall service – 87.18% (target 91.1%)
  • Reactive repairs completed right first time – 97.07% (target 97%)
  • Average time to let homes – 5 days (target 6.5 days)
  • Gross rent arrears – 4.62% (target 3.5%)
  • Value of sitting tenant arrears – £37,682.40.