We are always keen to hear your views on our services.

Check out our latest consultations below. Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.

Our new future – bringing it home to you

We want to hear your views on a new way of working and new way of delivering services which will allow us to do more for tenants and more for communities.

Your views are important to us and we want to hear what tenants think on what is proposed.

You can read the plans at: Our new future – bringing it home to you.

We will also send a printed version and feedback form to your home.

Our consultation is open from Monday 13 September to Monday 25 October.

Tell us what you think by completing the feedback form sent to you.

You can also:

  • have a chat with your housing officer with your feedback;
  • email us at;
  • call us on 01506 416 438;
  • or contact the Tenant Participation Advisory Service (TPAS).

Having your say about rents

Our rent setting process for 2021/22 had to be adapted to take into account the restrictions in place. We were unable to hold the independently facilitated focus groups as in prior years.

For tenants who transferred to us from Barony, as part of the tenant ballot, we set out proposals for a three-year rent setting approach based on a cap of 2%. We consulted all former Barony tenants on 2% in line with this commitment.

For all remaining tenants we undertook a formal consultation by sending a consultation pack in late November. The consultation pack included a rent setting booklet setting out:

  • What we delivered over the year
  • What tenants have told us about the priorities for our services
  • A breakdown of how each £1 of rent is spent
  • The key challenges for the year ahead
  • The 2021/22 rent options and how to provide feedback on them
  • A reminder of the support available.

For this year’s rent setting the two options were Option 1 (1.7%) and Option 2 (2.2%), as well as a choice to indicate 'I don’t support any of these two options'. Feedback could be provided by completing the return slip, by email or by telephone.

10 tenants provided feedback by post, phone, email or online.

The majority of tenants who responded – 60% – expressed a preference in favour of either Option 1 or Option 2. Of those, the majority were in favour Option 1. There was one response from a tenant who had transferred from Barony following the stock transfer.

The Board considered the feedback received and agreed the 2% increase for former Barony tenants in line with the ballot commitment and a 1.7% increase for all remaining homes.

We have written to all tenants confirming the increase and when it will take effect.

Information, Advice and Letting Policy Consultation

Our new framework and policy on how we let our homes is being updated to reflect the helpful feedback we received from customers and others.

More than 1500 people responded to our proposals for our housing information, advice and letting policy.

It aimed to make the way we let our homes fair and clear while ensuring people in greatest need get priority.

We’d like to thank everyone who gave us their views. Click on Information, Advice and Letting Policy Consultation response to find out more.

The majority of people who responded agreed our proposals made the process clearer, helped us support those most in need, make the best use of our homes, and help people better understand their chances of getting a home.

People liked the proposal to change the overcrowding criteria to allow children aged 10 or over to have their own room, as well keeping the flexibility to allow us to use discretion on people living in larger homes.

In line with the responses, we’ve also made sure people know they can appeal a decision, while we’ve changed the word ‘bidding’ – to avoid any suggestion that the first bid wins – and will use ‘notes of interest’ instead.

We’ll also make sure all our new-build homes are advertised in future.

Our new online housing, advice and letting service called MyHousing will help us deliver what people told us they wanted.

We believe that, by working together with customers and others, we have developed a housing advice and lettings service that is tailored to customers’ needs, providing them with more choice, convenience, control and flexibility.

Guide to consultations

We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.

All of our consultations follow these seven principles:

  • Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
  • Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
  • Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
  • Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
  • Disclosure – any appropriate information applicable to the consultation is made available
  • Fair interpretation – consultation responses will be collated and analysed objectively
  • Publication – it is made clear of where and when the consultation report will be available.