Consultations

We are always keen to hear your views on our services.

Check out our latest consultations below. Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.

Consultation to join together WLHP and Dunedin Canmore
 

You will have recently received a booklet with our proposals on joining forces with Dunedin Canmore – also part of Wheatley Group – and how this would enable us to do more for you and your communities.

If you give the proposal the go-ahead, we will be able to:

  • limit future rent increases over the next two years to only 2.5% rather than the planned 3.7% if WLHP remained a separate housing association;
  • increase our spend on existing homes by 25% over the next five years – which would be an extra £600,000;
  • double the number of new homes we can build in West Lothian over the next 10 years to 1000.In addition, there will be no changes to the current service model you enjoy, for example you would still benefit from our 24/7 Customer First Centre, housing officers would be in your communities, and we would still continue to deliver our environmental, repairs and investment services.

We are now consulting with you on these proposals. You will see our housing officers out talking to customers and you can give us your feedback by: - speaking with your housing officer;

Our consultation runs from 19 April to 18 May. We will use your feedback to shape the final proposal before you are asked to vote on this in an independent ballot in the summer.

To ensure there is easy access to free and impartial advice about the proposal, we have appointed the Tenant Participation Advisory Service Scotland (TPAS), a national independent organisation, as independent tenant advisors to make sure all tenants have access to impartial independent advice and information.

TPAS can be contacted on:

Investing in your community
 

Rent setting consultation for 2022/23

Our rent setting process for 2022/23 involved two stages: direct tenant engagement through a series of focus groups and a formal consultation with all tenants with the following rent increase options:

  • Option 1 – 1.9%
  • Option 2 – 2.4%
  • Option 3 – 2.9%.

In the consultation tenants were also given an option of 'I don’t support any of these three options'. Option 1 was based on maintaining current service levels and investment work already planned, option 2 providing everything under Option 1 plus further improvements to homes and neighbourhoods and Option 3 providing a wider range of the additional improvements than in option 2 in more homes.

The focus groups engaged tenants across the whole Wheatley Group on our proposals and the proposed consultation approach. In total there were 43 focus groups attended by 159 tenants. This feedback informed our formal consultation approach.

We consulted tenants between 13 December 2021 and 28 January 2022. The process was managed independently by Civica and encompassed two main elements:

  • Consultation with ex-Barony tenants on the capped increase agreed as part of the ballot to join WLHP; and
  • All remaining tenants consulted on the three options through a consultation brochure.

We received 47 responses from tenants. Civica independently certified the results which confirmed that 63.8% indicated they supported one of the three options.

This consisted of 31.9% supporting option 1, 17% supporting option 2 and 14.9% supporting option 3.

We also received 14 responses from former Barony tenants on the capped increase agreed as part of the transfer.

The Board considered the feedback received through the extensive consultation process and approved an increase of 1.9% and maintaining the ballot commitment to former Barony tenants.

Information, Advice and Letting Policy Consultation
 

Our new framework and policy on how we let our homes is being updated to reflect the helpful feedback we received from customers and others.

More than 1500 people responded to our proposals for our housing information, advice and letting policy.

It aimed to make the way we let our homes fair and clear while ensuring people in greatest need get priority.

We’d like to thank everyone who gave us their views. Click on Information, Advice and Letting Policy Consultation response to find out more.

The majority of people who responded agreed our proposals made the process clearer, helped us support those most in need, make the best use of our homes, and help people better understand their chances of getting a home.

People liked the proposal to change the overcrowding criteria to allow children aged 10 or over to have their own room, as well keeping the flexibility to allow us to use discretion on people living in larger homes.

In line with the responses, we’ve also made sure people know they can appeal a decision, while we’ve changed the word ‘bidding’ – to avoid any suggestion that the first bid wins – and will use ‘notes of interest’ instead.

We’ll also make sure all our new-build homes are advertised in future.

Our new online housing, advice and letting service called MyHousing will help us deliver what people told us they wanted.

We believe that, by working together with customers and others, we have developed a housing advice and lettings service that is tailored to customers’ needs, providing them with more choice, convenience, control and flexibility.

Guide to consultations
 

We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.

All of our consultations follow these seven principles:

  • Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
  • Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
  • Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
  • Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
  • Disclosure – any appropriate information applicable to the consultation is made available
  • Fair interpretation – consultation responses will be collated and analysed objectively
  • Publication – it is made clear of where and when the consultation report will be available.