We are always keen to hear your views on our services.
Check out our latest consultations below. Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.
Having your say about rents
WLHP aims to keep rent costs affordable for tenants while still delivering excellent services and improvements to our homes and neighbourhoods.
We set out choices for our rent increase in 2018-19 and consulted with tenants on our proposals. Our consultation provided tenants with genuine options and choices in relation to rents. The three options were:
|Option 1:||Increase rents by 3.2%||We could keep delivering the services we currently provide and meet our commitments such as improving the repairs service and investing more in keeping neighbourhoods clean and tidy.|
|Option 2:||Increase rents by 3.7%||Would allow us to deliver all of our current services and commitments and, in addition, carry out more improvements than planned in homes. These would be based on customers’ priorities.|
|Option 3:||Increase rents by 4.2%||Would allow us to deliver all of our current services and commitments and, in addition, carry out more improvements than planned in homes. These would be based on customers’ priorities.|
What tenants told us
Our consultation approach was very positively received. Tenants told us the opportunity to consider options and to provide feedback in different ways, including face-to-face meetings, was a real improvement.
Tenants acknowledged that wider factors, such as inflation, put pressure on WLHP to deliver commitments. Tenants wanted us to protect investment in existing homes and to build more new homes. Tenants also welcomed further information on how investment and new-build would happen at a local level.
Following the consultation, it was clear tenants broadly agreed with or understood our proposals. Of those who answered the question about which of the three options in the consultation proposals they supported, +70% expressed support for one of the options, with the majority being in support of option 1. This was reflected at our tenant event where 77% supported option 1.
The Board has agreed to increase rent and charges by 3.2%.
Information, Advice and Letting Policy Consultation
Our new framework and policy on how we let our homes is being updated to reflect the helpful feedback we received from customers and others.
More than 1500 people responded to our proposals for our housing information, advice and letting policy.
It aimed to make the way we let our homes fair and clear while ensuring people in greatest need get priority.
We’d like to thank everyone who gave us their views. Click on Information, Advice and Letting Policy Consultation response to find out more.
The majority of people who responded agreed our proposals made the process clearer, helped us support those most in need, make the best use of our homes, and help people better understand their chances of getting a home.
People liked the proposal to change the overcrowding criteria to allow children aged 10 or over to have their own room, as well keeping the flexibility to allow us to use discretion on people living in larger homes.
In line with the responses, we’ve also made sure people know they can appeal a decision, while we’ve changed the word ‘bidding’ – to avoid any suggestion that the first bid wins – and will use ‘notes of interest’ instead.
We’ll also make sure all our new-build homes are advertised in future.
Our new online housing, advice and letting service called MyHousing – which will launch later this year – will help us deliver what people told us they wanted.
We believe that, by working together with customers and others, we have developed a housing advice and lettings service that is tailored to customers’ needs, providing them with more choice, convenience, control and flexibility.
Guide to consultations
We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.
We are accredited by the Consultation Institute. This means all of our consultations follow the seven principles set out in the Institute’s Consultation Charter.
- Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
- Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
- Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
- Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
- Disclosure – any appropriate information applicable to the consultation is made available
- Fair interpretation – consultation responses will be collated and analysed objectively
- Publication – it is made clear of where and when the consultation report will be available.