We aim for the highest possible standards in the services delivered to our tenants and other customers.
In relation to housing management and maintence, there are four key performance indicators. The latest position is shown below :
In 2005/06, WLHP continued to outperform the national average in relation to how we manage our houses.
|
Performance Indicator |
Achievement
2006/07
(per APSR) |
Achievement
2005/06 |
Achievement
2004/05 |
Peer Group median
2005/06 |
Sector median
2005/06 |
|
Lettings - time taken to re-let (days) |
8 days |
6 |
12 days average re-let time |
23 |
24 |
|
% re-let in 0-2 weeks |
95.7 |
91.7 |
76.2% |
47.5 |
40.0 |
|
% re-let 2-4 weeks |
4.3 |
8.3 |
19.1% |
25.4 |
27.0 |
|
% re-let more than 4 weeks |
0 |
0 |
4.8% |
27.1 |
35.9 |
|
Void loss as % of rental income |
0.2 |
0.1 |
0.3% income lost through voids |
0.9 |
0.8 |
|
Non-technical rent arrears as a percentage of gross rental income due (inc former tenants) |
2.8 |
2.7 |
2.7% |
4.3 |
6.1 |
|
Emergency repairs - % completed on time |
81.8 |
87.6 |
93.8% |
98.0 |
98.8 |
|
Urgent repairs - % completed on time |
92.0 |
83.7 |
85.5% |
95.0 |
95.7 |
|
Routine repairs - % completed on time |
97.4 |
98.9 |
90.3% |
92.0 |
95.5 |
We review our performance, measure against challenging targets and work to ensure we continually improve.
